2019 CONFERENCE SESSIONS 

WEDNESDAY, NOVEMBER 6 

PRE-CONFERENCE WORKSHOPS: 9:00am-12:00pm (separate registration required) 

REGISTRATION: 12:00pm (and boxed lunch for pre-conference workshop attendees. To purchase a lunch if you aren't attending a workshop, email info@reframeassociation.org. Cost is $20.)   

PLENARY: 1:00-2:00pm 

Breaking New Ground-The Urgency to Build Public Will Around Housing: Across the country, efforts to address the issues of affordable housing, home repair and homeownership  are gaining traction. The sheer scale of the challenges facing average Americans in finding and maintaining decent housing is pushing these issues onto the national and local political agendas. Yet even with this growing momentum, we need more firepower to move helpful policies, investments and programs forward. We need stronger alignment across stakeholders in our communities and we need greater public support. Dr. Tiffany Manuel, an expert in public will building, will discuss how all of us can take advantage of the current momentum in the field and make a stronger case for our work. This plenary will be followed by a interactive break-out session by the same title.  

BREAK-OUT SESSION 1: 2:15-3:15pm

Breaking New Ground Workshop-The Urgency to Build Public Will Around Housing: Across the country, efforts to address the issues of affordable housing, home repair and homeownership  are gaining traction. The sheer scale of the challenges facing average Americans in finding and maintaining decent housing is pushing these issues onto the national and local political agendas. Yet even with this growing momentum, we need more firepower to move helpful policies, investments and programs forward. We need stronger alignment across stakeholders in our communities and we need greater public support. Dr. Tiffany Manuel (plenary speaker), an expert in public will building, will discuss how all of us can take advantage of the current momentum in the field and make a stronger case for our work. This workshop will be a interactive follow-up to her plenary speech by the same title.

Tools Safety Training led by Jeff Connell, Director of Business Development at Stanley Black & Decker, our platinum conference sponsor! You'll hear directly from the tool manufacturer about how best to keep your staff and volunteers safe when using hand tools and power tools. Learn how to be "safety obsessed"! More details coming soon.

Diversity and Inclusive Language & Actions led by Burke Brewer & Hunter Hancock of Disability Rights Tennessee in Knoxville. What does it mean to be inclusive of individuals with disabilities? In this presentation, we’ll discuss the intricacies of disability sensitivity and etiquette, and provide a general overview of the laws that apply. Throughout the presentation, you’ll receive specific information on how to interact with people with different disabilities, such as deafness, those in wheelchairs, or individuals with service animals. Finally, we’ll provide a brief overview of Trauma Informed Care, and how best to interact with families and individuals who may have experienced trauma. We’ll end by providing specific examples and answering questions.

Best Practices for Managing Camp-Model Volunteers roundtable discussion led by Rachael Osborn, Senior Program Manager at Mountain T.O.P. We'll talk about effective methods for preparing and training volunteers, facilitating a transformational service experience, recruiting and retaining volunteers, and more. Come prepared to ask questions and to share your best practices.

Best Practices for Managing Local Volunteers roundtable discussion led by Erin Andrews-Sharer, with a brief presentation by Rachel Metzger of Good Neighbors Home Repair (Best Practices Award Winner) about their corporate volunteer work week. Discussion topics will include effective methods for preparing volunteers, ensuring a meaningful service experience, recruiting and retaining volunteers, and more. Come prepared to ask questions and to share your best practices.

NETWORKING: 3:30-5:00pm

Small Group Roundtables: We'll gather in groups of 10-12 people, divided by job function and type of organization (camp-model vs. local volunteer). The discussion will begin with each person answering the following questions: What changed at my organization in the last year? What is our biggest challenge right now? What am I hoping to learn at ReFrame Conference? What is our biggest recent accomplishment? What experience or expertise do I have that others might find useful? Topics that emerge will be discussed and there will be time to talk for one-on-one conversations as well. Networking is usually the top rated part of ReFrame Conference! Connections you make here can turn into your support system year-round. 

GENERAL GATHERING: 5:00-5:30pm 

Best Practices Awards & More: We'll give recognize to organizations receiving Best Practices Awards, draw door prizes for those who completed session surveys, and more!  

FILM FEST: 7:30-9:00pm (optional)

Storytelling through Video: Join us for popcorn! The feature film will be Flint: The Poisoning of An American City, a 20-minute documentary by Presbyterian Disaster Assistance’s Story Ministry. We'll also watch short videos by various ReFrame member organizations. Come see great examples of how to tell the story of nonprofits repairing homes and improving lives and communities! (Email becca@reframeassociation.org if you'd like a video from your organization to be shown.) There will be some time for discussion about the films. This evening event will be facilitated by Jim Garrett, Volunteer & Donation Services Coordinator for Kentucky Emergency Management. Jim is also a Board member for ReFrame Association. 

 

THURSDAY, NOVEMBER 7

ICE BREAKERS & PLENARY: 9:00-10:00am

The Power of Story led by Tony Marr, Master Storyteller. The power of story is undeniable. Stories connect all of our feelings and emotions, entwining them together to invoke action. Understanding your story and having the ability to connect your story to others is critical to sustaining success in business and in life. Clearly communicating your story in a compelling manner is just as critical as the story itself.

BREAK-OUT SESSION 2: 10:15-11:45am

Their Story: In this 90-minute interactive workshop led by Tony Marr (plenary speaker and Master Storyteller), you will learn how to utilize the power of others' stories to recruit, train, and retain volunteers. Tony will help you understand how the story of your community can increase involvement and help volunteers become fully engaged supporters of your organization.

Construction Basics: Plumbing & Vinyl Siding led by Adam Bean, Home Repair Coordinator & Safety Officer at Appalachia Service Project. In this 90-minute session, you'll get to see examples of great models for staff training. You'll also learn how to set toilets, install a faucet, make slip drain connections, and install vinyl siding. This class is designed for those new to construction and those who train beginners. 

Advanced Construction: Window Installation & Roof Flashing led by Cody Jorstad and Dan Eby, Service Area Managers at Mountain T.O.P.
Cody has a residential and small commercial contractor's license. The durability and longevity of a home can sometimes come down to just a few small details. In this 90-minute session, learn best practices for properly installing and waterproofing windows, as well as how to address a few common trouble-spots in metal roofing. These practices will ensure work remains watertight for years to come.  

Advocacy 102: A 90-minute session about advocating at the federal level for funding and policies that help home repair nonprofits and people living in substandard housing. Hear from participants of ReFrame Washington 2019 and make plans to join them in DC in 2020! This session will be led by Walter Crouch of Appalachia Service Project, Lance George of Housing Assistance Council, and Becca Davis of ReFrame Association. (Note: Advocacy 103, a session about advocacy at the state and local level, will be conducted as a webinar this winter.)

From Funders to Partners: Panelists from Appalachia Service Project and the East Tennessee Foundation will share about their partnership to fund replacement homes in Sevier County, Tennessee after the devastating wildfires in 2016, and Ginger Keller-Ferguson, a fundraising consultant with KFA Nonprofit Funding Solutions, will also share her insights in this 90-minute session. Other panelists TBD. 

NETWORKING LUNCH: 12:00-2:00pm 

BREAK-OUT SESSION 3: 1:15-2:15pm

Wrap-Around Sessions For Homeowners: A session about how to track needs and connect those receiving home repairs with other services they need such as food, clothing, financial resources, and more. Kristina Rowles, Regional Coordinator at Appalachia Service Project, will moderate this session. Panelists will include Rebecca Dillow, Executive Director at Appalachian Community Action Agency, Brooks Blair of Project Access, and a staff member from Good Samaritan Ministries. These organizations will share about how they provide wrap-around services for their clients, and there will be time for Q&A as well.

Case Studies in Home Repair Partnerships led by the co-winners of the Best Practices Award for Community Partnerships. Lynette Farhart, Executive Director of Project Houseworks in Nebraska, will share about "Warm the Metro," an annual event in collaboration with a Heating and Cooling Contractors Association that provides free furnace maintenance checks. She will also talk about their partnership with a local electricians' union annually for "Powering Hope" in which volunteers provide free electrical repairs. Shawnette Milton, Program Coordinator at Rebuilding Together of the Triangle (RTT) in North Carolina will share about their partnership with the local health department to provide solutions for homes occupied by lead-poisoned children. Environmental health nurses help find the family a place to stay while RTT makes repairs using lead safe work practices. Once a 3rd party verifies that the lead hazards are stable and contained or removed, the family moves back in.

The Last Outhouse led by Lance George, Director of Research & Information at Housing Assistance Council in Washington, DC. With the recent foreclosure crisis and the rise of housing affordability problems, concerns around substandard and dilapidated homes may have waned or been pushed into the background. Long-term efforts to improve housing conditions have resulted in dramatic reductions in the most egregious housing deficiencies. But, a large number of homes without working plumbing are located in rural and small town areas. In some rural communities, especially on Native American lands, the incidence of homes lacking basic plumbing can exceed 20 times the national rate. Lance will share about HAC's capital and public relations campaign to fund and publicize a multifaceted initiative with the goal of eliminating outhouses and inadequate plumbing in this country. It will include both public and private funders/resources and be implemented through local community-based housing organizations. ReFrame organizations are invited to help strategize, plan, and implement this unique approach to a persistent problem that has an achievable solution. 

Is Home Repair Eclipsing your Ministry? This session will explore the benefits and challenges of amping up relational and spiritual engagements with homeowners, volunteers, community partners, and others. Participants will learn practical methods for incorporating faith into strategic planning, governance, operations, development and public relations and proven strategies for strengthening the impact of Christian home repair nonprofits. This session has been organized by the ReFrame Faith-Based Affinity Group. Deb Lego, Outreach Director at Good Works, will moderate this discussion. Panelists include Bob Beggs, Executive Director of Good Works; Harold Naylor, Executive Director of Good Neighbors Home Repair, Joe Huggins, Executive Director of Home Works of America, and one more person TBA. 

BREAK-OUT SESSION 4: 2:30-3:30pm 

Storytelling Through Video: Production led by Jake VanHuss, Lecturer in the Department of Media & Communication at ETSU and owner of the freelancing business VFXJAKE. In this session, you'll learn tips and tricks for producing short, low-budget videos to share the story of your home repair work with donors, potential volunteers, and others. You'll also learn about affordable equipment that you can purchase to get professional results. A session about video editing will follow this one. 


Worksite Safety led by Justin Campbell, Project Manager with Basfield & Gorrie, a construction company in Alabama (and former staff member with Mountain T.O.P.). In this session you'll learn about creating an organizational safety culture through implementing safe practices and procedures for volunteers and field staff. Justin will share specific safety protocols for working at heights, site planning & logistics, tools safety, hazard abatement, and more. The emphasis will be on big safety ideas that you can implement on a small budget.

Ethics in Storytelling
led by Barbara Chalfant, Associate for Mission with the Presbytery of West Virginia. She is an educator, artist, and storyteller prone to bouts of laughter and gracious imagination. The session will explore the following questions: Is it okay to tell stories if they are not yours? What about your own? How can you tell great stories without damaging the people in them or the community you serve? Come engage around case studies, your stories, and the sharing of experiences. 


Healthy Homes: Partnering with Healthcare Providers to Improve Outcomes led by Nicole Intagliata, Director of Programs at Appalachia Service Project and Paula Masters, VP of Health Programs at Ballad Health. Housing and health care are more closely related than ever before. To address this issue head on, Ballad Health, Appalachia Service Project, and East Tennessee State University's College of Public Health created a regional partnership to research and provide a more wholistic and effective approach to healthcare by meeting the housing needs of families in northeast Tennessee and southwest Virginia. The session will conclude with a short presentation by Hinton Rural Life Center, winner of the Best Practices Award for Home Repair Practices. They'll share about their Healthy Homes Checklist, work with their local Red Cross chapter to check for proper smoke detector installation, and partnership with health care providers to help improve conditions at homes that are linked to health concerns.

BREAK-OUT SESSION 5: 4:00-5:00pm 

Storytelling Through Video: Editing led by Jake VanHuss, Lecturer in the Department of Media & Communication at ETSU and owner of the freelancing business VFXJAKE. In this session, you'll learn tips and tricks for editing short, low-budget videos to share the story of your home repair work with donors, potential volunteers, and others. You'll also learn about affordable software that you can purchase to get professional results. A session about video production will precede this one. 
 

Plan Your Work, Work Your Plan led by Brian O'Neil, Executive Director of Third Lens Ministries, a community of architects, engineers, and construction professionals that is based in Alabama. This session is about utilizing technology and creating internal processes to manage teams, volunteers, and construction projects. 

God Stories: This session will echo the theme of this year’s Conference, “ReFrame Your Story,” by providing a venue to people to share their faith stories. Members of the ReFrame Faith-Based Affinity Group will be prepared with stories and videos to encourage and inspire other participants to share their testimonies of what God is accomplishing in and through their home repair organizations. Bob Beggs, Executive Director of Good Works, will facilitate the session.

Compassion Fatigue Details TBA; this session is not yet confirmed.

 

FRIDAY, NOVEMBER 8

BREAKFAST: 7:00-8:00am

PLENARY: 8:00-9:00am

Rural Studio: Educating the Citizen Architect will be about their 20K Initiative and strategies and policies that facilitate a new paradigm of housing affordability. Drawing from Rural Studio's 20 years of leadership in the area of Public Interest Design, this session will outline best practices with regard to design, constructability, and affordability while simultaneously engaging in community growth, health, welfare, sustainability, and education. It will provide an inside look at how Rural Studio continues to evolve within the ever emerging complexities of an impoverished rural community while simultaneously striving to educate its students as citizen architects. The speaker is Emily McGlohn, Assistant Professor of Architecture at Auburn University's Rural Studio in Alabama.

BREAK-OUT SESSION 6: 9:15-10:15am 

Lessons Learned in Affordable Housing Details: Drawing from Rural Studio’s 24 years of leadership in the area of Public Interest Design, this session will outline best practices in design, constructability, and affordability while simultaneously engaging in community growth, health, welfare, sustainability, and education. In this session, attendees will learn about the 20K House Project’s approach to prototype design, the varied foundation and wall assemblies used, and the three “Product Line Homes” that combined the best practices of what has been learned. Led by Emily McGlohn of Rural Studio (plenary speaker).

3 Peer Sessions will also occur during this hour. All conference attendees are invited to nominate session topics or to volunteer to lead sessions. These peer sessions are typically roundtables and discussion-based, but there may be a few presentations as well. Attendees will vote on their favorite proposed sessions on Thursday afternoon.

BREAK-OUT SESSION 7: 10:30-11:30am 

The Burden of High Air Infiltration Rates: Attendees in this session will learn about the air infiltration rates of as-is conditions of a sample of low-income housing and the average dollar amount a family spends on heating due to air infiltration. We'll discuss and consider a strategy for improving energy efficiency rates and indoor air quality standards in existing low-income housing. Led by Emily McGlohn of Rural Studio (plenary speaker).

3 Peer Sessions will also occur during this hour. All conference attendees are invited to nominate session topics or to volunteer to lead sessions. These peer sessions are typically roundtables and discussion-based, but there may be a few presentations as well. Attendees will vote on their favorite proposed sessions on Thursday afternoon. 

BREAK-OUT SESSION 8: 11:45am-12:45pm 

Case Studies in Collegiate Partnerships: Panelists will share about their unique and innovative partnerships with local universities. Bill Neukomm, Executive Director of COVER Home Repair in Vermont, will share about their 9-year partnership with Dartmouth's experiential learning process to engage first-year students in understanding how social capital can be built in rural areas. Students produce newsletter stories, videos, and blog posts about the home repair nonprofit to assist with their marketing. Lisa Pierce, Executive Director of Alabama Rural Ministry, will share about their partnership with Auburn University ("No More Shacks" fundraiser, etc.). Gemma Staunton, Home Repair Project Assistant at Bethlehem Farm, will speak about their 10-year partnership with Creighton University and their emerging relationship with University of Dayton's engineering service-learning program (ETHOS). One more panelist is TBD.

3 Peer Sessions will also occur during this hour. All conference attendees are invited to nominate session topics or to volunteer to lead sessions. These peer sessions are typically roundtables and discussion-based, but there may be a few presentations as well. Attendees will vote on their favorite proposed sessions on Thursday afternoon.